SUMMARY OF TERMS AND CONDITIONS

The online shop at FIZIGO is operated by Sparo s.r.o., with registered office at Ľubochnianska 4, 83104 Bratislava, ID No. 46835181, Slovak Republic.

You can contact us at our e-mail or by phone.

As soon as you send your order via the online shop, the contract will be concluded. We will confirm the acceptance of your order and the conclusion of the contract by e-mail.

Please make payment within 3 days of the conclusion of the contract.
As a consumer, you can withdraw from the concluded contract at any time up to 14 days from the date of receipt of the goods. Please refer to the full terms and conditions to see which contracts cannot be withdrawn from. We can withdraw from the concluded contract at any time up to the moment you take over the goods from us. Upon withdrawal, you will return the goods to us, including any gifts and bonuses, if any, we have given you, at your own expense, within 14 days of withdrawal. We will refund your money within 14 days of receiving the returned goods. You will be provided with the delivery address for the goods afterwards.

If you order tangible goods from our online shop, this will result in a contract of sale.

We only deliver these goods to the following countries: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden. You will become the owner of the goods upon receipt of the goods, but not before you have paid the total price in full. If damaged goods are delivered to you as a consumer or non-business entity, please notify us immediately. If you discover the damage when you collect the goods, you will also inform the carrier of the damage. If damaged goods are delivered to you as an entrepreneur, you should deal with the carrier.

If you are not an entrepreneur, you have the right to complain about defects in the goods within 24 months of receipt of the goods, or within a longer period if stated elsewhere. As an entrepreneur, you can claim for defects that were present in the goods at the time the risk of damage passed to you within 6 months, or in the case of a latent defect within 2 years, of receipt of the goods. You can find out exactly how to claim for the goods and what you can claim for in the event of a claim in the terms and conditions.

GENERAL PROVISIONS

1.1 Scope of the terms and conditions. These terms and conditions govern the conclusion of contracts between us as a trader and you as a customer via the online shop and our and your rights and obligations under the contracts. The terms and conditions also include mandatory information. Information on the processing of personal data can be found in a separate document on our website. The terms and conditions come into force on 23.2.2023.

1.2 Terms used. In our terms and conditions we use the following abbreviations:

1.2.1. We, which means the trader, FIZIGO - Sparo s.r.o., with registered office at Ľubochnianska 4, 83104 Bratislava, ID No. 46835181, Slovak Republic

1.2.2:

1.2.2.1. the Consumer, which is a person not acting within the scope of his business activity or within the scope of his independent exercise of his profession,

1.2.2.2. a non-business person, which is a legal person not acting in the course of its business or in the independent exercise of its profession,

1.2.2.3. An entrepreneur, which is a person or a legal person acting in the course of his business or in the independent exercise of his profession.

1.2.3. online shop, i.e. our web interface located at www.FiziGO.com, where you can view our offer and order goods from our range.

1.2.4. e-mail, i.e. electronic mail, by which we can be contacted at the e-mail address available on the web address of our online shop.

1.2.5. Telephone, which is the telephone number that can be used to contact us at the telephone number available on the web address of our online shop.

1.2.6. contracts, which means purchase contracts.

1.3 Relationship of the terms and conditions to the contract. The terms and conditions are an integral part of all contracts. Deviating provisions in the contract take precedence over the wording of the terms and conditions.

1.4 Relationship of the contract and the terms and conditions to legislation. The rights and obligations not regulated by the Terms and Conditions or the Contract are governed by the laws of the Slovak Republic, in particular Act No. 102/2014 Coll., the Civil Code and Act No. 250/2007 Coll., on Consumer Protection, in accordance with the laws of the European Union, in particular Directive 2011/83/EU, on Consumer Rights and Directive 2000/31/EC, on Electronic Commerce. In the event of a conflict between the terms and conditions or the contract and a legal regulation, unless it is a matter that can be derogated from by agreement, the legal regulation shall prevail.

1.5 Severability of provisions of the terms and conditions and contractual arrangements. If any provision of the terms and conditions or contractual arrangements becomes invalid, ineffective or is disregarded, the validity and effectiveness of the other provisions of the terms and conditions and contractual arrangements shall not be affected.

1.6 Relations with an international element. Legal relations between us and you shall be governed by Slovak law in the event of an international element and the Slovak courts shall have jurisdiction to settle any disputes. The UN Convention on Contracts for the International Sale of Goods (Vienna Convention) shall not apply.

1.7 Methods of resolving complaints. Any complaints and disputes between you and us may be resolved by

1.7.1. out of court in the proceedings conducted by the Slovak Trade Inspection Authority (www.soi.sk),

1.7.2. by email to our email address.

1.8 Supervisory authorities. Our activities are subject to control and supervision by the state authorities of the Slovak Republic, to whom it is possible to address your complaints in accordance with the legal regulations governing their scope and powers. The state supervisory authorities are in particular:

1.8.1. the Slovak Trade Inspection Authority,

1.8.2. trade licensing authorities,

1.8.3. the Office for Personal Data Protection,

 

ORDERING GOODS AND CONCLUDING CONTRACTS

2.1 Ordering of goods. The goods in our online shop can be ordered by accepting the offer to conclude a contract, which is the display of the goods in the online shop, via:

2.1.1. the online shop.
Acceptance of our offer with an amendment or deviation is not possible and is considered a counter-offer on your part.

2.2 Ordering goods via the internet. You order goods via the online shop by selecting the goods offered in the required quantity, quality and design, placing the goods in the virtual basket, logging in to your user account or creating a new user account, filling in the required details, selecting the method of delivery and payment and submitting your order using the "Pay Now" button, which will conclude the contract. You will be given the opportunity to check and, if necessary, change the details you have entered before submitting your order.

2.3 Order Confirmation. We will confirm the successful acceptance of your order and the conclusion of the contract by sending you an email to your email address, which will include:

2.3.1. confirmation of the conclusion of the contract and its contents.
In the event of an incomplete or incorrect order, we will ask you to complete the order or notify you of the impossibility of concluding the contract.

2.4 Language and retention of the contract. Contracts shall be concluded in the English language. We will store the concluded contracts and will give you access to your contract upon request.

 

CONCLUDED CONTRACTS AND THEIR CONTENTS

3.1 Variation and cancellation of the contract. Concluded contracts may not be unilaterally amended or cancelled; this may only be done by mutual agreement or if required by law or the terms and conditions.

3.2 Contents of the Purchase Agreement. On the basis of the concluded purchase contract, we are obliged to deliver the ordered tangible goods and provide any agreed services to you in the agreed manner and you are obliged to take delivery of the goods and pay us the total price, which consists of the price of the ordered goods, the price of payment, the price of delivery of the goods and the price of any additional services ordered.

3.3 Intellectual Property Protection. If we supply goods to you under a contract that are protected by intellectual property rights (in particular copyright, trademarks, industrial designs, patents and utility models), a licence to exercise the intellectual property rights is not part of the contract. You may not use the copyrighted goods as an individual except for your own personal use and as a legal entity except for your own internal use, in particular you are not entitled to reproduce, resell, rent or otherwise make the goods available to third parties.

3.4 Discounts and promotions. For discounts or other marketing promotions, the individual discounts and other benefits provided cannot be combined unless otherwise stated.

3.5 Gifts and bonuses. If gifts or other bonuses have been provided to you under the contract, this is on the basis of a gift agreement and we are not liable for any defects in these. The existence of the gift agreement is dependent on the existence of the main agreement and the gift agreement is entered into with the condition precedent of cancellation of the gift agreement in the event of termination of the main agreement.

3.6 Discount coupons and gift vouchers. Discount coupons and gift vouchers may be redeemed subject to the terms and conditions agreed or specified on the coupon or voucher. Unless otherwise agreed, they can only be redeemed with us and the validity period is limited to one year from the date of issue for discount coupons and one year from the date of issue for gift vouchers.

 

PAYMENT TERMS

4.1 Payment methods. The total price can be

4.1.1. in advance by cashless Shopify Pay

4.1.2. in advance by cashless credit card,

4.1.3. in advance by cashless payment system PayPal

4.2 Time for payment. You are obliged to pay the total price before delivery of the goods, according to the agreed payment method. If the total price is to be paid before delivery of the goods, you are obliged to pay it within 3 days of the conclusion of the contract. If the total price is to be paid via a payment service provider, the total price is paid by crediting the amount of money to our account with the payment service provider.

4.3 Electronic transmission of tax documents. You agree that we will issue and send you an invoice (tax document) in electronic form to the e-mail address you provided when placing your order.

 

DELIVERY TERMS

5.1 Delivery of Goods. We may deliver the Goods under the Contract to you through our partners. The delivery of goods under the contract is a one-off delivery and is not a repeated delivery of goods within the meaning of section 1829(1)(c) of the Civil Code. We may, however, have the goods delivered to you directly by our partner and therefore, in the case of orders for several types of goods, these may be delivered in several parts and we may not be named as the sender of the respective package. The delivery conditions set out below shall apply in relation to all partial deliveries, if any.

5.2 Methods of Delivery. The delivery methods that you can use can be found on the relevant page in our online shop. Here

5.3 Delivery Restrictions. We only deliver goods to the following countries:

5.3.1. Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

5.4 Acquisition of ownership. You will become the owner of the goods we supply to you on receipt of the goods but not before you have paid the total price in full.

5.5 Time for delivery. The agreed time for delivery of the goods runs from the conclusion of the contract. If the total price is to be paid before delivery of the goods, the delivery time will only run from the payment of the total price. The goods shall be delivered to their destination within this period. If you are not a consumer and the goods are to be delivered to their destination by a carrier, the goods will be handed over to the carrier at this time.

5.6 Acceptance of Goods. You must take delivery of the goods at the agreed time and place depending on the method of delivery. If the goods are to be delivered by a carrier, you must take delivery of the goods when they reach their destination. If you do not take delivery of the goods, we shall have the right to withdraw from the contract, the right to payment of the costs of delivery of the goods if they have not been paid prior to delivery of the goods and the right to payment of storage charges for the period of storage of the goods, which shall end when you take delivery of the goods, withdraw from the contract or we withdraw from the contract. The storage fee shall be €1 per day, but the total amount of the storage fee shall not exceed the price of the stored goods. If we re-deliver the goods to you after you have not taken possession of them, we shall be entitled to reimbursement of the costs associated with the re-delivery.

5.7 Identity check on receipt of goods. If the goods have been paid for prior to delivery, we shall be entitled to make the delivery of the goods subject to a check of the identity of the person taking delivery on the basis of proof of identity.

5.8 Damage to goods in transit by a consumer or non-consumer. If you are a consumer or a non-business person, the risk of damage to the goods passes to you upon receipt of the goods. In the event that the goods are delivered to you damaged, you are obliged to inform us of the damage immediately and preferably:

5.8.1. by email to our email address,

5.8.2. by telephone at our telephone number.
If you discover damage to the parcel when you receive the goods, you are obliged to inform not only us but also the carrier of the damage when you receive the goods. You may ask the carrier to unpack the damaged shipment before taking delivery of it and if you discover that the goods have been damaged, you are not obliged to take delivery of them from the carrier.

5.9 Damage to Goods in transit by the trader. If you are a business and the goods are to be delivered by a carrier, the risk of damage to the goods passes to you when the goods are handed over to the carrier. If damage to the goods occurs after the risk of damage has passed, we will not be liable for it and the damage to the goods will not affect your obligation to pay the total price and your obligation to accept the goods. In the event that the goods are delivered to you damaged, you must immediately claim the damage from the carrier.

5.10 Packaging of Goods. Unless otherwise agreed, the Goods will be packed in a manner suitable for their preservation and protection.

 

RIGHT OF WITHDRAWAL

6.1 General withdrawal. Withdrawal from a concluded contract shall cancel the contract from the outset and the parties shall be obliged to return to each other everything they have provided under the cancelled contract. Withdrawal from the contract shall also terminate the contract of gift dependent on it. The right of withdrawal may be exercised subject to the conditions set out in the terms and conditions or where provided for by law.

6.2 Our right of withdrawal. We have the right to withdraw from the concluded contract at any time from the date of conclusion of the contract until you take over the goods from us, for the following reasons:

6.2.1. exhaustion of the stock of the ordered goods,

6.2.2. failure to take delivery of the goods,

6.2.3. misuse of our online ordering system,

6.2.4. providing incorrect information when ordering goods,

6.2.5. ordering goods at a price significantly lower than the normal price, if the goods were offered at this price due to a mistake or error of our online shop,

6.2.6. other reasons of special consideration.

6.3 The consumer's legal right to withdraw from the contract. If you are a consumer, you have the right to withdraw from the concluded contract within 14 days from the date of

6.3.1. receipt of the goods, in the case of a contract of sale,

6.3.2. the receipt of the last delivery of the goods, in the case of a contract involving several types of goods or the delivery of several parts,

6.3.3. acceptance of the first delivery of the goods, in the case of a contract for the regular recurring delivery of goods,

6.3.4. the conclusion of the contract if it is a different contract.

6.4 Impossibility of withdrawal from the contract. You do not have the right to withdraw from contracts:

6.4.1. for the supply of goods that have been customised for you or for your person,

6.4.2. for the delivery of goods in closed packaging which have been removed from the packaging and cannot be returned for hygiene reasons,

6.4.3. the delivery of perishable goods or goods that have been irretrievably mixed with other goods after delivery,

6.4.4. for the provision of services if they have been performed with your prior consent before the expiry of the withdrawal period,

6.4.5. others, if provided for by law.

6.5 Method of withdrawal. If you have a right of withdrawal and wish to withdraw from the Contract, you may do so by unilateral legal action delivered to us, preferably by completing the sample withdrawal form attached to the Terms and Conditions and sending it by email to our email address.

6.6 Retention of time limit. If you are a consumer, it is sufficient to comply with the withdrawal period if you send us your withdrawal on the last day of the withdrawal period.

6.7 Return of goods after withdrawal. If you withdraw from the contract, you must return the goods to us at your own expense within 14 days of receipt of the withdrawal, preferably

6.7.1. by sending the goods to the address provided by us during the complaints procedure. You must return the goods to us undamaged, unsoiled, unworn and showing no signs of use, including all accessories and documentation, in their original packaging. You must also return to us any gifts and bonuses you have received under the cancelled contract.

6.8 Refund after cancellation. If you, as a consumer, withdraw from the contract, we will refund the money you have paid within 14 days of receipt of your withdrawal, but not before you have returned the goods to us or provided proof that the goods have been sent to us. We will only refund the delivery costs paid to you at the rate of the cheapest comparable delivery method we offer. If the value of the returned goods is reduced as a result of handling other than that necessary to familiarise ourselves with their nature, characteristics and functionality, the refund will be reduced by the amount by which the value of the goods has been reduced. We will return the funds to you in the same way we received them from you or in any other way we agree, provided that you do not incur additional costs.

 

CLAIMS FOR DEFECTS IN GOODS BY CONSUMERS AND NON-CONSUMERS

7.1 Scope. This section of the Terms and Conditions applies to you only if you are a consumer or non-consumer and governs our liability for defects in the Goods.

7.2 Warranty Period. The warranty period is 24 months.

7.3 Our liability for defects in the goods. We are responsible to you for ensuring that the goods are free from defects on receipt and during the warranty period. In particular, we are responsible for the fact that the goods

7.3.1. has the characteristics we have agreed and, in the absence of agreement, such characteristics as we or the manufacturer have described or which you could have expected in view of the nature of the goods and on the basis of the advertising carried out,

7.3.2. it is fit for the purpose for which we state it is used or for which goods of that kind are usually used,

7.3.3. corresponds in quality or workmanship to the agreed sample or specimen if the quality or workmanship was determined by reference to the agreed sample or specimen,

7.3.4. it is in the appropriate quantity, measure or weight; and

7.3.5. complies with the requirements of the legislation.

7.4 Extended quality guarantee. If the goods sold, their packaging, the instructions accompanying the goods, the advertisement or the contract state a period of time for which the goods or part of the goods may be used which is longer than the warranty period, we will be liable to you after the warranty period has expired for the following

7.4.1. the goods or part of them are fit for their normal purpose,

7.4.2. the goods or part thereof retain their normal characteristics.
The period of the extended quality guarantee starts to run concurrently with the guarantee period. We only provide an extended quality guarantee for certain goods if the period of the guarantee is specified for the goods in the ways set out above.

7.5 Limitation of Liability. We are not liable to you

7.5.1. for goods sold at a lower price for a defect for which the lower price was agreed,

7.5.2. for wear and tear caused by normal use of the goods,

7.5.3. in the case of second-hand goods, for a defect corresponding to the level of use or wear and tear the goods had when you took them over,

7.5.4. if you knew the goods were defective before you took delivery of them,

7.5.5. if you caused the defect.

7.6 Time limit for exercising the right. You are obliged to inspect the goods as soon as possible and satisfy yourself as to their characteristics and quantity. You are obliged to exercise your right under the liability for defects in the goods with us without undue delay, as soon as possible after you are able to discover the defects, within the warranty period or the extended quality guarantee period. Otherwise, your right to liability for defects in the goods will be extinguished and you will not be entitled to any compensation.

7.7 Your rights in the event of a defect in the goods. If the goods are defective, you have the right to:

7.7.1. to have the defect rectified free of charge,

7.7.2. if it is not possible to remedy the defect or replace the goods or any part of them, to withdraw from the contract,

7.7.3. a reasonable discount on the purchase price.

7.8 Your rights in the event of a defect in the used goods. If the goods sold with a defect or the goods sold as used have a defect, you have the right to:

7.8.1. to have the defect rectified free of charge,

7.8.2. a reasonable discount on the purchase price,

7.8.3. if neither the removal of the defect nor a discount on the purchase price is possible, to withdraw from the contract.

7.9 Your rights in the event of repeated or multiple occurrences of a defect in the goods. If you cannot use the goods properly because of the recurrence of the same defect after repair or because of multiple defects, you have the right, at your option, to:

7.9.1. to the delivery of new goods or the replacement of a part, but this does not apply to goods sold with a defect or to second-hand goods,

7.9.2. a reasonable discount on the purchase price,

7.9.3. to withdraw from the contract.
A recurrence of a defect shall be deemed to occur if the same defect occurs in the goods after at least two previous repairs. The simultaneous occurrence of at least three defects, each of which independently prevents the use of the goods, is considered to be a multiple defect.

7.10. The impossibility of requesting withdrawal from the contract and delivery of new goods. If you cannot return the goods in the condition in which you received them, you cannot withdraw from the contract or demand delivery of new goods. This does not apply,

7.10.1. if there has been a change in condition as a result of an inspection to find the goods defective,

7.10.2. if you used the goods before the defect was discovered,

7.10.3. you have not caused the impossibility of returning the goods in the unaltered condition by act or omission; or

7.10.4. if you have sold the goods before the defect was discovered, if you have consumed them or if you have altered the goods in the normal course of use; if this has happened only in part, you shall return to us what you can still return and compensate us for the remainder to the extent that you have benefited from the use of the goods.

7.11 Method of claim. In the event that you wish to exercise your right under the liability for defects, the best way to do so is to:

7.11.1. by sending the goods to the address we will provide you with during the procedure,

7.11.2. if the warranty card or other document, on the packaging of the goods or in our online shop indicates another person designated to claim liability for defects, from that person.

7.12. Particulars of Claim. Goods must be handed over to us in a condition that allows us to assess the validity of the claim, in particular goods cannot be handed over unreasonably dirty. When making a claim, you must:

7.12.1. provide proof that the goods were purchased from us,

7.12.2. state what defect you are claiming and how you want the claim to be settled. The requested method of handling the claim cannot be subsequently changed without our consent.

7.13. Handling of the complaint. If you are a consumer, your claim will be processed without undue delay, but no later than 30 days from the date of the claim. If you are a non-business, your claim will be processed without undue delay. You will be notified of the settlement of your complaint within this period and the goods will be returned to you in the same way as they were handed over to us when you made your complaint. If the claim is not settled in time, you have the right to withdraw from the contract. If your claim is accepted, the warranty period and the extended quality guarantee period will be extended by the time it took us to process your claim.

7.14. Reimbursement of claim costs. In the event of a claim, you are entitled to reimbursement of the necessary costs that have been reasonably incurred in exercising your right under product liability. If the claim is rejected, we are entitled to reimbursement of the necessary costs incurred by us in returning your goods.

7.15. Confirmation of Claim. When you exercise your right under product liability, we will issue you with a written confirmation of when you exercised your right, what is the subject of the claim and the method of handling the claim, a confirmation of the date and method of handling the claim, including confirmation of the repair and the duration of the repair, or a written justification for rejecting the claim.

 

CLAIMS FOR DEFECTS IN GOODS BY A TRADER

8.1 Scope. This section of the Terms and Conditions applies to you only if you are a business and governs our liability for defects in the Goods.

8.2 Our liability for defects in the goods. We will deliver the Goods to you in the agreed quantity, quality and workmanship. If quality and workmanship are not agreed, we will deliver the goods to you in a quality and workmanship suitable for the purpose stated in the contract; otherwise for the usual purpose. If the quantity is only approximately specified, we will determine the exact quantity. If the goods are defective when the risk of damage passes to you, we shall be liable for this. This does not apply if the defect is one that can be identified with ordinary care at the time of conclusion of the contract.

8.3 Extra Warranty for Businesses. We do not provide an extra guarantee for quality and we are not liable for defects in the goods that occur after the risk of damage has passed to you.

8.4 Limitation of Liability. We are not liable to you

8.4.1. for goods sold at a lower price for a defect for which the lower price was agreed,

8.4.2. for wear and tear caused by normal use of the goods,

8.4.3. in the case of second-hand goods, for a defect corresponding to the level of use or wear and tear the goods had when you took them over,

8.4.4. for defects in the goods if this is apparent from their nature, particularly in the case of perishable goods,

8.4.5. for defects in the goods if you were aware of them before you took delivery of the goods,

8.4.6. for defects in the goods if you caused them.

8.5 Time limit for exercising the right. You are obliged to inspect the goods as soon as possible and satisfy yourself as to their characteristics and quantity. You are obliged to exercise your right under the liability for defects in the goods with us without undue delay, as soon as possible after you are able to discover the defects. At the latest, the right can be exercised within 6 months or, in the case of a latent defect, within 2 years from the date on which we deliver the goods to you. Otherwise, your right to liability for defects in the goods will be extinguished and will not be granted.

8.6 Your rights in case of material breach of contract. If the defect constitutes a material breach of contract, you have the right to:

8.6.1. to remedy the defect by supplying new goods without defect or by supplying the missing goods,

8.6.2. to remedy the defect by repairing the goods,

8.6.3. a reasonable discount on the purchase price; or

8.6.4. withdraw from the contract.

A material breach of contract is deemed to be the delivery of goods with a defect of which we must have known at the time of conclusion of the contract that, if you had foreseen it, you would not have concluded the contract with us; in other cases, the breach of contract is deemed to be immaterial. If you do not notify us of your chosen right, you shall have the same rights as in the case of a non-substantial breach of contract.

8.7 Your rights in the event of a non-substantial breach of contract. If the defect will be an immaterial breach of contract, you have the right to:

8.7.1. to remedy the defect,

8.7.2. a reasonable discount on the purchase price.
If you do not notify us of your chosen right, we may remedy the defect by repairing the goods, supplying new goods or supplying you with what we have not supplied. You cannot change your chosen right later without our consent.

8.8 Inability to require cancellation of the contract and delivery of new goods. If you cannot return the goods in the condition in which you received them, you cannot withdraw from the contract or demand delivery of new goods. This does not apply,

8.8.1. if there has been a change in condition as a result of an inspection to find the goods defective,

8.8.2. if you used the goods before the defect was discovered,

8.8.3. you have not caused the impossibility of returning the goods in the unaltered condition by act or omission; or

8.8.4. if you have sold the goods before the defect was discovered, if you have consumed them or if you have altered the goods in the normal course of use; if this has happened only in part, you shall return to us what you can still return and compensate us for the remainder to the extent that you have benefited from the use of the goods.

8.9 Method of Claim. In the event that you wish to exercise your right under the liability for defects, you may do so:

8.9.1. by sending the goods to the address we will provide to you during the procedure,

8.9.2. if the warranty card or other document, on the packaging of the goods or in our online shop indicates another person designated to claim liability for defects, from this person.

8.10 The elements of a claim. Goods must be handed over to us in a condition that allows us to assess the validity of the claim, in particular goods cannot be handed over unreasonably dirty. When making a claim, you must:

8.10.1. prove that the goods were purchased from us,

8.10.2. state what defect you are claiming and how you want the claim to be settled. The requested method of handling the claim cannot be subsequently changed without our consent.

8.11 Handling of the complaint. Your complaint will be dealt with without undue delay. The goods will be returned to you in the same manner as they were handed to us when the claim was made. If your claim is accepted, the time for exercising your rights under liability for defects will be extended by the time it took us to process your claim.

8.12 Reimbursement of Claim Costs. If your claim is accepted, you are entitled to reimbursement of the necessary costs that were reasonably incurred in exercising your rights under product liability. If the claim is rejected, we are entitled to reimbursement of the necessary costs incurred by us in returning your goods.